When The Planets Align NON-PROFIT ORGANIZATION The Challenge A-G was engaged to conduct program evaluation and technical assistance activities to support two behavioral health clinics: Volunteers of America Chesapeake and Carolinas Hope Center Clinic and Sheppard Pratt Clinic. These clinics were awarded the CMHC grant [...]

When The Planets Align NON-PROFIT ORGANIZATION The Challenge Established by the City of Philadelphia in 1997, Community Behavioral Health (CBH) administers behavioral health care services for the city’s approximately 470,000 Medicaid recipients. CBH manages a full continuum of behavioral health services and now offers expanded [...]

When The Planets Align UNITED STATES FEDERAL GOVERNMENT The Challenge A-G’s staff worked closely with the Substance Abuse and Mental Health Services Administration (SAMHSA) Executive Leadership Team (ELT) to build teamwork, resolve organizational challenges, and build greater capacities for internal operations effectiveness, all of which [...]

Your Content Goes Here STATE GOVERNMENT The Challenge In 2018, the Maryland Transportation Authority (MDTA) was constructing a new payment method website and mobile app for electronic tolling. It sought public input for the naming conventions, URLs, brand themes, and corresponding brand [...]

Your Content Goes Here UNITED STATES FEDERAL GOVERNMENT The Challenge Defense Logistics Agency (DLA) Document Services engaged A-G to transform its worldwide printing and copying service to a 21st century digital services provider. A-G staff worked with senior leadership to assess customers, [...]

When The Planets Align FEDERAL GOVERNMENT CASE STUDY The Challenge A-G worked with the Federal Deposit Insurance Corporation’s (FDIC) Department of Finance (DoF) to develop tools and materials that would help recruit high-level job candidates, guide the development of staff, and ultimately lead to job [...]

When The Planets Align STATE GOVERNMENT The Challenge Maryland Health Benefit Exchange (MHBE)was plagued with numerous challenges during Open Enrollment Year One (2013-14) and Open Enrollment Year Two (2014-15). Problems ranged from not having enough capacity at their call center, to a failing website, to not reaching [...]

When The Planets Align NOT-FOR-PROFIT The Challenge The National Association of State Alcohol and Drug Abuse Directors, Inc. (NASADAD) is a not-for-profit organization that supports individual states with the development of their alcohol and drug abuse prevention and treatment programs. Every year, A-G supports NASADADs [...]